The information provided in this Privacy Policy covers your interactions on all areas of the website. We strongly believe in protecting your privacy, and it is our goal to allow visitors to provide as much or as little information as they feel comfortable with providing. This Privacy Policy governs our use of the information, which you provide to us or we otherwise obtain in providing our services to you. This policy may change from time to time, so please check back periodically for the most current information. Information you provide today will only be used in accordance with the policy that is in effect as of this date.

Your Personal Information

We collect personal information when voluntarily submitted by visitors in our surveys, orders or contact forms. Personal information is requested in order to process the request. This information may include your name, mailing address, phone number, e-mail address and other information. Any and all information collected by this website is used for internal purposes only!

General Information

We collect general data including your domain name, the name of the web page from which you entered our site, which pages you visit on our site, and how much time you spend on each page. This general information does not include specific identifying information about you. We may also use "cookie" technology to obtain non-personal information from online visitors. We log IP addresses for systems administration purposes. IP addresses are logged to track a user's session. We use this information to monitor and improve our sites, and we do not provide this information to outside parties.

Use of Information

Under no circumstances will we provide or disclose any collected information. We will at no time allow collected information to be sold, traded, or otherwise viewed by any third parties. Matthew's Wine Cellar makes every effort to respect the privacy of our online visitors.

How do we verify your age?

All customers are required to prove that they are at least 21 years old at the time they place their order.

Shipping Policy

SHIPPING POLICY:

Where can we ship wine?
Many states restrict or prohibit the shipment of wine. Unfortunately, that means we cannot ship to everyone that would like to purchase wine on our site. We do apologize for the inconvenience if your state laws prevent us from servicing your area. If we are unable to arrange shipment to you, you might wish to provide us with an alternate shipping address in a nearby state to enable you to make an online purchase. We ship to the entire United States with the exception of Hawaii and Alaska

We can no longer ship liquor anywhere, it is available for in-store pickup only.

How long will it take for my order to ship?
Most orders ship within 24-48 hours of purchase, though it may take as many as 3 business days in some circumstances, depending on the time the order is placed and carrier schedule. Orders placed between Sunday and Thursday during normal business hours will generally ship within one day. If you order is placed before 11 a.m. Mon – Thur, it will normally be shipped out that day. Orders placed on the weekend may take longer to ship due to shipping constraints.
If your order is time sensitive, please include a note in the comments field on the order confirmation page, or call us. All orders are confirmed by e-mail after they are submitted.

What products may be shipped?
Wine Only, 375ml, 500ml, 750ml, 1L, 1.5L bottles can be shipped.
How do we prevent damage associated with hot or cold weather?
Please be advised we do not ship if the local temperature is 80° or above or 20° or below. Go to www.weather.com to determine if your area is safe to ship. Please advise us if you would like us to hold your shipment in our temperature-controlled warehouse until it is safe to ship.

Weather Damage
All wines are stored in our climate-controlled warehouse, but once they leave our facility we can no longer protect them from weather-related damage. Matthew's Wine Cellar is not responsible for any wines that are damaged by excessive heat or cold during the shipping process.

How do we verify your age?

All customers are required to prove that they are at least 21 years old at the time they place their order.

RETURN & REFUND POLICY

If you receive bottles that are corked or flawed (undamaged), please contact Customer Service within 30 days of your order at (704)321-1244 or send an email here. We will exchange any corked or flawed (undamaged) products or provide a refund.

If your package is damaged in transit, we will either re-ship you a new package at no additional charge (standard ground shipping) or credit your purchase back in full.

We thank you for considering Matthews Wine Cellar for your upcoming gathering or fine wine selection retailer.